There are a few reasons why a receipt may not appear on the receipt portal immediately after a charge session:
GRIDSERVE Customer Support are here to help with any other queries or issues you may have.
Yes, you can sign up to get a digital receipt every time you charge with a particular payment device. Firstly, you must go through the process of finding your receipt and then you can sign up for all your future charges on that card or virtual account number.
To find your receipts please have the following information to hand:
If you used a smart device (mobile phone/smart watch/contactless ring), when using our receipt portal, you must provide the last 4 digits of the virtual account number on the device. When a transaction occurs with a payment app on the GRIDSERVE Electric Highway, we only receive the virtual account number, not the linked debit/credit card.
Locating virtual accounts on Android
Locating virtual accounts on Apple
Locating virtual accounts on an iPad:
Locating virtual accounts on an Apple Watch: